Terms & Conditions

Welcome to Gentle Monster Dada ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website located at gentlemonsterdada.com and our services related to the sale of premium eyewear products.

By accessing or using our website and services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our website or use our services.

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.

• All products are subject to availability
• We reserve the right to limit quantities
• Prices are subject to change without notice
• Product colors may vary slightly from images due to monitor settings

When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason.

• Payment must be received before order processing
• We accept major credit cards, PayPal, and other listed payment methods
• All prices are in USD unless otherwise stated
• Orders are processed Monday through Friday, excluding holidays
• You will receive an order confirmation email upon successful placement

By providing payment information, you authorize us to charge the specified amount for your order and any applicable taxes and shipping fees.

We process and ship orders within 1-3 business days after payment confirmation. Delivery times vary based on location and shipping method selected:

• Standard Shipping: 5-7 business days within the US
• Express Shipping: 2-3 business days within the US
• International Shipping: 7-14 business days (customs delays may apply)

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs processing.

We want you to be completely satisfied with your purchase. Our return policy allows for:

• Returns within 30 days of delivery
• Items must be in original condition with all packaging
• Prescription lenses cannot be returned unless defective
• Custom or personalized items are final sale

To initiate a return, please contact our customer service team at [email protected]. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

The content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Gentle Monster Dada or our licensors and is protected by copyright and trademark laws.

• You may not reproduce, distribute, or create derivative works
• Personal use of website content is permitted
• Commercial use requires written permission
• Gentle Monster trademarks are used under license

By using our website, you agree to:

• Provide accurate and truthful information
• Not use the website for any unlawful purpose
• Not interfere with or disrupt our services
• Not attempt to gain unauthorized access to our systems
• Respect other users and our staff

We reserve the right to terminate or suspend your access for violations of these Terms.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We collect information necessary to process orders
• Payment information is processed securely
• We do not sell personal data to third parties
• Marketing communications can be opt-out at any time

Our website and services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

Our total liability for any claim arising out of these Terms shall not exceed the amount you paid for the specific product or service giving rise to the claim.

These Terms are governed by and construed in accordance with the laws of New York State, without regard to conflict of law principles.

Any disputes arising under these Terms will be resolved through binding arbitration in New York, NY, except for claims involving intellectual property rights which may be brought in state or federal court.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of our website after changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically for updates.

If you have any questions about these Terms & Conditions, please contact us: