Refund & Returns Policy

Your satisfaction is our priority. Learn about our hassle-free return and refund process for all Gentle Monster Dada eyewear.

Return Policy Overview

At Gentle Monster Dada, we want you to be completely satisfied with your eyewear purchase. If for any reason you are not happy with your order, we offer a comprehensive 30-day return policy for all items.

Key Return Terms:

  • 30-day return window from the date of delivery
  • Free return shipping for all customers
  • Full refund to original payment method
  • Exchange available for different styles or sizes

Eligible Items for Return

The following items are eligible for return:

  • All Gentle Monster Dada eyewear and sunglasses
  • Accessories (cases, cleaning cloths, etc.)
  • Items in original, unused condition
  • Items with all original packaging and tags

Non-returnable items:

  • Prescription glasses (custom-made items)
  • Items damaged by normal wear and tear
  • Items returned after 30 days from delivery
  • Items without original packaging

How to Return Your Order

  1. Contact Us: Email us at [email protected] with your order number and reason for return.
  2. Receive Return Label: We'll send you a prepaid return shipping label within 24 hours.
  3. Package Your Items: Place items in original packaging and attach the return label.
  4. Ship Your Return: Drop off at any authorized shipping location or schedule a pickup.
  5. Receive Confirmation: You'll get email confirmation once we receive your return.

Refund Processing

Once we receive your returned item, our team will inspect it and process your refund:

  • Inspection Time: 1-2 business days after we receive your return
  • Refund Processing: 3-5 business days to your original payment method
  • Bank Processing: Additional 3-7 business days depending on your bank

Refund Methods:

Refunds are processed to the original payment method used for purchase. If you paid with a credit card, the refund will appear on your statement. For PayPal payments, funds will be returned to your PayPal account.

Exchanges

We're happy to exchange your item for a different style, size, or color. The exchange process follows the same steps as returns:

  • Contact our customer service team
  • Specify the item you'd like to exchange for
  • We'll send you a return label and ship your new item
  • No additional shipping charges for exchanges

If there's a price difference, we'll either refund the difference or charge your original payment method.

Damaged or Defective Items

If you receive damaged or defective items:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged item
  3. We'll arrange immediate replacement or full refund
  4. Express shipping at no cost for replacement items

Quality Guarantee:

We stand behind the quality of our products. If you experience any manufacturing defects within 90 days of purchase, we'll replace or refund your item regardless of the 30-day return window.

International Returns

For international customers:

  • Same 30-day return policy applies
  • Return shipping costs covered by Gentle Monster Dada
  • Customs duties/taxes on returns are customer responsibility
  • Extended processing time: 7-14 business days

Need Help with Your Return?

Our customer service team is here to assist you Monday through Friday, 9AM - 7PM EST.

Email: [email protected]

Response Time: Within 24 hours